Spalletta & Co., working with the CR Group, recently introduced the "Balanced Scorecard (BSC)" analysis model at the Conad store in Anagnina. This initiative involved the use and administration of questionnaires to customers in order to assess their perceptions during the shopping experience within the store, paying particular attention to the customer perspective, which serves as a starting point for identifying corrective actions in the short or long term.
Implementation of the BSC together with the CR group
