The importance of the Balanced Scorecard for continuous improvement of the customer experience
Introduction:Spalletta & Co., in collaboration with our team of in-house consultants specialized in large-scale retail trade (GDO), recently conducted a major survey at a Conad store. The main objective...
Inflation's impact on large retailers' budgets: benefits or harms?"
The effect of inflation on large retailers' budgets. Higher prices may lead to higher revenues, however, this may be offset by higher raw material costs and wages. In addition, inflation...
Why Esselunga is not expanding its stores: analysis of business strategies
Esselunga has decided not to expand its network of stores in recent years. The company's strategy focuses on opening large areas in strategic areas, rather than a widespread distribution throughout Italy. This has...